We offer our devices in a number of conditions or grades that represent the condition and functionality of the device. In some cases we will offer a device in a box with original accessories and is usually stated within the sale description. In other cases we may sell the device on its own or in a batch or bulk sale.
- New = New Product (expect it to be in new boxed condition)
- Grade A = Refurbished to a new standard with original or high quality parts.
- Grade B+ = Partially refurbished or is in excellent condition (expect the tiniest of wear & tear)
- Grade B = Used condition (expect general wear & tear)
- Grade C = Used condition (expect heavier wear & tear)
- Grade D = Used condition (may require a repair or have a part missing)
- BER = Used condition (considered to be non-working and may not be repairable, usually sold for spares)
Up to 7 days
We offer a 7 day – money back warranty on all new, grades A, B+, B and C devices as long as they are returned in the condition that they were supplied in and with all additional accessories supplied with. If for any reason the device is returned in a poorer condition or with any accessories missing or damaged we shall offer a partial refund, retaining the rest to put towards making the goods back to the original condition.
Up to 28 days
We offer a 28 day – replacement exchange “like for like” on all New, grade A, B+, B and C devices as long as they are returned in the condition that they were supplied in and with all additional accessories supplied with.
After 30 days
- We offer 12 month repair warranty with all New and Grade A devices
- We offer 6 month repair warranty with all grade B+ devices
- We offer 3 month repair warranty with all grade B devices
- We offer a 30 day repair warranty with all grade C devices
- We offer no warranty with any grade D or BER devices; these are also non-refundable.